Cancellation policy

Some items in our store may be offered to you as a single purchase, subscription, a pre-order or a sample. This cancellation policy lays out how you can change or cancel subscription, pre-order, and sample purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. We manage all subscriptions using WithFriends.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment at checkout, store your payment method. We do not then fulfill and charge the full or remaining payment at a future date.
You can cancel a paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request store credit. See our returns policy for more details on returns and refunds. 

Samples
When you purchase a sample item, we authorize your payment method before fulfilling the order. You are committing to keeping the item. You are free to discard or give away sample items. We do not accept returns.